2420 Mosside Blvd. Monroeville, PA 15146 1.800.879.4266

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Compunetix Video Call Center creates an instant access care hub for telemedicine

Compunetix Video Call Center is an advanced telehealth workflow solution that seamlessly connects patients and healthcare professionals, creating a new standard for secure patient engagement. With VCC, healthcare providers can embed and integrate video communications within their own website or healthcare portal to offer video appointments, patient triage, patient waiting rooms, and video call scheduling. Effortlessly expand access to healthcare when and where patients need it the most.

VCC’s easy-to-use video interface streamlines communication and simplifies the experience for all users. Patients, physicians, operators, and more can easily access VCC from any smart device (pc, phone, tablet, and/or self-service kiosk), without the need to download an app or purchase additional hardware.

Compunetix Video Call Center Solution Includes:

  • One-click WebRTC video access, embedded into the provider website or healthcare portal
  • Optional and customizable form for patient data collection before connecting with the provider
  • Customizable web interface for the healthcare provider for easy routing and escalation to remote specialists
  • Self-service kiosk interface access for real-time telehealth visits

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Video Call Center is the ideal solution for remote healthcare video encounters. Some features that VCC offers include:

  • Accessibility directly from the browser without the need to download an app or purchase additional hardware, which significantly lowers cost.
  • Easy-to-use web video interface for physicians and healthcare organizations with call transfer and routing capabilities, making it easy to speak to a physician or triage nurse who can then escalate the call to an appropriate specialist.
  • Connection reliability even in low bandwidth, allowing high-quality video conversations from very low bandwidth network (as low as 128 Kbps).
  • Data security and patient confidentiality with HIPAA compliance and encrypted media and data connectivity.
  • Customization of look and feel with a fully brandable and customizable end the user interface.
  • Geo-localization of remote patients for first responders, emergency services, and disaster response.
  • Sharing application and remote patient monitoring capabilities are available to share health data, x-rays, documents, etc.
  • Call center monitoring and statistics to make sure each patient is properly assessed and improve the center efficiency.

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Healthcare providers can enable on-demand visits for urgent care appointments. Unscheduled patients can engage with a clinical call center initiating a video call from the provider’s website. The clinical call center can then connect with and transfer patient to the necessary clinical provider to further assess patient.

1. Post-acute care and at home care – scheduled appointments and consultations

Healthcare providers can use Video Call Center not only for on-demand visits but for scheduled patient-provider telehealth appointments or provider-to-provider consultations. VCC has integrated and optional scheduling functionality for telemedicine appointments scheduled by the operator or agent.

Creating an appointment directly from the Video Call Center interface is fast, simple, and streamlined. Using the patient’s email, both patient and healthcare professional will receive an email notification or SMS message with the connection details to join the appointment at the appropriate time. At the time of the visit, the web link will be active for both patient and provider. VCC drastically improves outcomes in complex care by facilitating multidisciplinary clinician collaboration.

Video Call Center can be easily used for provider-to-provider consultations by either using the embedded scheduling functionality or immediately connecting with providers (either via a video WebRTC call or outbound phone connection).

Agent scheduling an appointment between doctor and patient
Doctor web calendar view in Video Call Center
2. Remote monitoring integration for high-acuity encounters

Compunetix Video Call Center can be seamlessly integrated within existing remote patient monitoring applications, to assess the needs of high-acuity situations.

During high-acuity encounters the doctor will need not only high-quality video communication but also additional features to assess and monitor the patient conditions, such as:

  • Access to remote monitoring devices, diagnostic tools, and launching external remote monitoring application from the Video Call Center provider interface.
  • Application and content sharing such as x-rays, documents, patient data, etc.
  • Connect and switch between multiple cameras for the best care possible.
  • Snapshot functionality in order to visually document physical exam findings.
  • Audio dial out functionality to engage patients and family for care decisions and options.

Compunetix Video Call Center can be configured to enable telehealth for high-acuity encounters, tailoring the experience for each specific clinical workflow.

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  1. The patient clicks on a customizable button on the hospital’s website to initiate a video call with the healthcare provider.
    • A video call to the clinical call center is initiated.
    • A video on-hold message can be played while the patient is waiting to be seen.
    • A message with the service hours can be placed.
    • A customizable registration form to collect patient’s data can be provided to the end user to fill out before getting in touch with the clinical representative.

    Need Assistance
    Example of Video Visit patient access. The fields can be customized.

  2. The clinical representative will answer the incoming video call. The list of incoming calls is automatically queued by the system.
  3. As soon as the hospital representative answers the incoming call, they can video connect with the patient while viewing the patient’s geolocation (configurable feature).
  4. Telehealth Geolocation
    Geo location of the patient from the VCC agent interface.

  5. The hospital representative or agent can see the availability status of the physician or specialist and can transfer the video call to the appropriate doctor or specialist.
  6. After the call is transferred, the doctor will receive the incoming call notification/ring and will accept or refuse the call.
  7. Patient and Doctor
    Example of Patient-Doctor interaction (the functionalities available can be customized)

    Patient Incoming Call
    Doctor view – Receiving a patient incoming call

  8. Additional parties can be easily added into the visit for a multiparty video session with the patient.
  9. At the end of the visit, the call can be terminated by either the patient or the doctor.
  10. The call information will be stored in the system reports and logs for processing by the hospital’s billing system.
  11. Multiparty Telehealth Call
    Multiparty Video Call – Representative/Operator View

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